Terms & Conditions

Order
- Minimum order $1,000 per order (Or, for sample order it can be lower than that. It’s all negotiable).
- We will request some contact information from you on our order form. We will use this information to contact you

Price and Discount
- All prices are in US dollar and are wholesale prices. In some cases, you can also request for any currencies you prefer.
- All prices are subject to change without prior notice.
- The price of a product unit includes: packing, shipping, handling, and document costs, we called it FOB prices. If not, we will mention it clearly on product offer or quotation.

Payment
- Deposit at least 50% from total amount.
- Full payment for order below US $ 1,000.
- Payments are to be made via bank transfers (T/T) or Credit Card but will be added 3% from your total order..
- All charges from the bank transfers or Payment Online are to be paid by the customer.

Bank Account
Account Name : I PUTU PERING SWARNAWA
Account Nr. : 02 005 20 20 00481 4
Bank's Name : BANK MEGA
Brach : TEUKU UMAR DENPASAR BRANCH
Swift Code : MEGAIDJA
Chips UID : 398033
Telp : +62 361 237137
Fax : +62 361 237136

Production Time
• Our production time takes approximately 2-3 weeks since the deposit reached our bank account. Its depends on how big the order is
• Please fax or email us the bank transfer documents as soon as possible, to prevent any error and to shorten the Bank transaction time, so, we can trace your deposit from our side.
• We will notify you for any shorter or longer production time for your most precise planning or schedule.

Shipping Info
- We ship directly from Bali – Indonesia.
- Shipping to most International ports takes approximately 4 weeks from Indonesia. Shipping to Asia/Southeast Asia destinations are approximately 2 weeks by Cargo Company.
- Total Shipping Cost is depending on the Shipping Destination and volume or quantity of the shipment.

Cancellation
In case of order cancellations, deposited payments are not refundable.

Return Policy
If you are not satisfied with our products and wish to make a return or exchange, please contact sales@pankowbali.com to reject your order within 2 days of the time you received your order. Your payment will also be refunded in full amount to you as soon as our products are returned via a traceable courier (UPS express mail, or registered mail). Cost of delivering the returned products will be the responsibility of the customer.
Sorry, we cannot provide a refund for products damaged by wrongful usage, improper handling.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.